EcomIQX
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Terms of Service

Effective date: March 31, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you and Smoother Development AB ("EcomIQX," "we," "us," or "our"), a Swedish limited liability company (aktiebolag) registered with the Swedish Companies Registration Office under organisationsnummer 559526-3350 and with its registered office in Stockholm, Sweden (full address published on our Legal Notice), governing your access to and use of the EcomIQX platform, website, APIs, and related services (collectively, the "Service").

By creating an account or using the Service, you agree to these Terms in full. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to that organization.

If you do not agree to these Terms, do not access or use the Service.

1. Account Registration and Responsibilities

1.1 Account Creation

To use the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep that information updated. Accounts may be created using an email address and password, or via OAuth through Google or GitHub.

1.2 Account Security

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect unauthorized access to your account. We are not liable for any loss or damage arising from your failure to maintain account security.

1.3 Workspace and Team Members

Each account is associated with an organization workspace. The account owner (the individual who created the workspace or was designated as the owner) is responsible for managing team member access and ensuring that all users within the workspace comply with these Terms. You are responsible for the actions of all users authorized under your workspace.

1.4 Eligibility

The Service is intended for business use by individuals who are at least 18 years old. By registering, you represent that you meet this eligibility requirement.

2. Subscription Plans and Billing

2.1 Subscription Tiers

EcomIQX offers the following subscription tiers, subject to change with notice:

  • Free — limited access to core features at no charge
  • Pro — entry-level paid plan for small catalogs
  • Business — expanded features and usage limits for growing businesses
  • Scale — high-volume plan with advanced capabilities
  • Enterprise — custom pricing, dedicated support, self-hosted option, and negotiated terms

Current pricing, feature availability per tier, and usage limits are published on the EcomIQX pricing page and are incorporated into these Terms by reference. We reserve the right to modify plan features and pricing with at least 30 days' advance notice to existing subscribers.

2.2 Payment Processing

Paid subscriptions are billed through Stripe. By subscribing to a paid plan, you authorize us (via Stripe) to charge your payment method on a recurring basis. All charges are in US dollars unless otherwise specified. You are responsible for any applicable taxes.

2.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current rate. You will receive a renewal reminder before annual renewals. You may cancel auto-renewal at any time through your account billing settings or by contacting support before the renewal date.

2.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; you retain access to paid features through that date. We do not provide prorated refunds for unused portions of a billing period, except where required by applicable law or at our sole discretion for extenuating circumstances.

Consumer right of withdrawal (EU/Sweden). If you purchase the Service as a consumer resident in the European Union, you have the right under the Swedish Distance Contracts Act (lag 2005:59) and the EU Consumer Rights Directive to withdraw from the contract within 14 days of purchase without giving any reason. To exercise this right, email [email protected] within the 14-day window. However, by using the Service to generate AI outputs (rewrites, translations, keyword research, etc.) before the end of the withdrawal period, you expressly request that performance begin during the withdrawal period and acknowledge that, once the digital content has been supplied, you lose the right of withdrawal to the extent of the services already performed.

Annual plan goodwill refunds. For annual plans, even after the statutory withdrawal period has expired or does not apply, we will refund the unused portion of the annual prepayment if you cancel within 30 days of the initial purchase date. Contact [email protected] to request a refund.

Business customers. The consumer withdrawal right above does not apply to purchases made by business customers (legal entities, sole proprietors purchasing for business purposes). Business plans are governed solely by the standard cancellation terms.

2.5 Free Trials

We may offer free trial periods for paid plans. At the end of a free trial, your account will automatically transition to the applicable paid plan unless you cancel before the trial ends. We will notify you before a trial expires.

2.6 Overdue Payments

If a payment fails, we will attempt to notify you and retry the charge. If payment remains outstanding after a reasonable grace period, we may downgrade your account to the Free tier or suspend access until the balance is resolved.

3. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Violate any applicable local, state, national, or international law or regulation
  • Use the Service to process, generate, or distribute illegal, defamatory, fraudulent, misleading, or harmful content
  • Upload or transmit malware, viruses, or any code designed to disrupt or damage any system
  • Attempt to gain unauthorized access to the Service, its systems, or other users' accounts
  • Scrape, crawl, or extract data from the Service in a manner that exceeds normal use or circumvents access controls
  • Use the Service to send spam, phishing, or unsolicited commercial communications
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell, sublicense, or provide the Service to third parties without our written consent
  • Use AI-generated outputs to deliberately deceive consumers or violate platform policies of third-party marketplaces
  • Exceed applicable usage limits for your subscription tier in a manner that degrades service for other users
  • Impersonate any person or entity, or misrepresent your affiliation with any organization

We reserve the right to investigate suspected violations and may suspend or terminate accounts that violate this policy without prior notice. We may report illegal activity to appropriate law enforcement.

4. Intellectual Property

4.1 Your Content

You retain full ownership of all product data, catalog content, and other materials you upload, submit, or create using the Service ("Your Content"). By using the Service, you grant EcomIQX a limited, non-exclusive, royalty-free license to access, store, transmit, and process Your Content solely to the extent necessary to provide the Service to you. We do not claim any ownership over Your Content.

4.2 AI-Generated Outputs

Content generated by the AI features of the Service in response to your prompts and product data ("AI Outputs") is provided to you for your use. To the extent EcomIQX holds any rights in AI Outputs, we assign those rights to you. You are solely responsible for reviewing AI Outputs and ensuring their accuracy, originality, and compliance with applicable laws and third-party platform policies before use.

4.3 EcomIQX Platform

EcomIQX and its licensors retain all rights, title, and interest in and to the Service, including all software, algorithms, models, interfaces, documentation, trademarks, and other intellectual property embodied in the platform. These Terms do not grant you any license to EcomIQX's intellectual property except the limited right to use the Service as described herein.

4.4 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant EcomIQX a perpetual, irrevocable, royalty-free license to use and incorporate that Feedback into the Service without any obligation to you.

5. AI-Generated Content Disclaimer

EcomIQX uses large language models provided by Anthropic and OpenAI to power its AI features. You acknowledge and agree to the following:

  • AI Outputs are generated probabilistically and may contain errors, inaccuracies, omissions, or content that is factually incorrect or contextually inappropriate.
  • EcomIQX does not guarantee the accuracy, quality, fitness for purpose, originality, or legal compliance of any AI-generated content.
  • You are solely responsible for reviewing, editing, and approving all AI Outputs before publishing or otherwise using them in your business.
  • Publishing AI Outputs without human review may violate marketplace policies (e.g., Amazon, Shopify, Google) and could result in account suspension or legal liability for your business — EcomIQX bears no responsibility for such outcomes.
  • AI translation outputs may not be suitable as final translations for regulated products, medical, legal, or financial content without expert review.

EcomIQX is a productivity tool, not a replacement for professional editorial, legal, or compliance review.

6. Data Processing

To the extent EcomIQX processes personal data on your behalf (for example, if your product data contains personal information, or your team member data constitutes personal data under applicable law), EcomIQX acts as a data processor and you act as the data controller. You are responsible for ensuring you have a lawful basis to share that data with us and for complying with applicable data protection laws.

Our Privacy Policy describes how we handle personal data. Enterprise customers may request a Data Processing Agreement (DPA) that formalizes these processor obligations in accordance with GDPR Article 28. Contact [email protected] to request a DPA.

You acknowledge that AI processing of your content requires transmitting that content to third-party AI providers (Anthropic, OpenAI) as described in our Privacy Policy. You are responsible for ensuring this processing is permissible under the privacy rights of any individuals whose data may be contained in your product catalog.

7. Service Availability

We strive to provide a reliable, high-quality Service but do not guarantee uninterrupted or error-free operation. For non-Enterprise subscription tiers:

  • No specific uptime Service Level Agreement (SLA) is provided
  • Planned maintenance may occur without advance notice, though we will endeavor to schedule downtime during low-traffic periods and provide notice when feasible
  • Third-party service outages (AI providers, integrations) may affect feature availability and are outside our control

Enterprise customers may negotiate custom SLAs, support response times, and uptime commitments through a separate enterprise agreement. Contact [email protected] to discuss enterprise terms.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall EcomIQX, its officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or cost of procurement of substitute services, arising out of or related to your use of or inability to use the Service, even if EcomIQX has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, EcomIQX's total aggregate liability to you for all claims arising out of or related to these Terms or the Service shall not exceed the greater of (a) the total amounts you paid to EcomIQX in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).

These limitations apply regardless of the legal theory on which a claim is based (contract, tort, statute, or otherwise) and shall survive and apply even if any limited remedy specified in these Terms is found to have failed its essential purpose. Some jurisdictions do not allow limitation of certain damages, so the above limitations may not apply to you in full.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. EcomIQX expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will meet your requirements, that AI outputs will be accurate or suitable for your use, that the Service will be uninterrupted or error-free, or that defects will be corrected.

10. Indemnification

You agree to indemnify, defend, and hold harmless EcomIQX and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

  • Your access to or use of the Service in violation of these Terms
  • Your Content or the content you publish using AI Outputs
  • Your violation of any applicable law or third-party rights
  • Any misrepresentation made by you in connection with the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings and requesting account deletion via [email protected]. Termination does not entitle you to a refund except as stated in Section 2.4.

11.2 Termination by EcomIQX

We may suspend or terminate your account immediately and without prior notice if:

  • You materially breach these Terms and fail to cure the breach within 7 days of notice
  • You violate the Acceptable Use Policy (Section 3) in a manner that poses risk to the Service or other users
  • Your payment is overdue and not resolved after a reasonable grace period
  • Required to do so by law or court order
  • We reasonably believe continued access poses a legal, security, or reputational risk

11.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We will delete your account and associated data in accordance with our data retention policy described in the Privacy Policy. Provisions of these Terms that by their nature should survive termination will survive, including Sections 4, 5, 8, 9, 10, 12, and 13.

12. Governing Law and Dispute Resolution

These Terms are governed by the substantive laws of Sweden. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved through good-faith negotiation shall be submitted to the exclusive jurisdiction of the Swedish courts, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance, save that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

For consumers resident in the European Union, nothing in these Terms limits the mandatory protections afforded to you under the consumer laws of your country of residence, including your right to bring claims before the consumer protection authorities or courts of that country. EU consumers may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr. For business customers (legal entities), this mandatory-protection carve-out does not apply and the exclusive Swedish jurisdiction clause above governs.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the effective date at the top of this page and notify you via email and/or a prominent in-platform notice at least 14 days before the updated Terms take effect. For changes required by law, we may provide shorter notice.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to updated Terms, you must stop using the Service and may cancel your account before the effective date.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements you execute with EcomIQX (such as an Enterprise Agreement or DPA), constitute the entire agreement between you and EcomIQX regarding the Service and supersede all prior agreements and understandings.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

14.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. EcomIQX may assign these Terms in connection with a merger, acquisition, or sale of assets without restriction.

14.5 Force Majeure

EcomIQX is not liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, infrastructure failures, third-party service outages, or governmental actions.

14.6 Export Compliance

You agree to comply with all applicable export control and sanctions laws and regulations — including those of Sweden, the European Union, and the United States — in connection with your use of the Service. You represent that you are not located in, under the control of, or a national or resident of any country subject to comprehensive EU or US sanctions, and that you are not listed on the EU Consolidated Sanctions List or any US government list of prohibited or restricted parties.

15. Contact Us

For questions about these Terms or the Service, please contact:

  • Email: [email protected]
  • Legal entity: Smoother Development AB (Swedish aktiebolag, org.nr 559526-3350)
  • VAT: SE559526335001
  • Registered office: Stockholm, Sweden — full postal address on our Legal Notice